Help & support

1. Open the invite email from SiteSign (sent from noreply@mail.site-sign.co.uk) and tap “Set up my account”. Check your junk folder if it isn’t in your inbox.
2. Tap “Set up my account” again on the page that opens, then choose a password (at least 10 characters, letters and numbers).
3. That’s it — any documents waiting for you appear straight away. Next time go to www.site-sign.co.uk and log in with your email and password.
4. Tip: add SiteSign to your phone’s home screen (Share → Add to Home Screen on iPhone, or the ⋮ menu → Add to Home screen on Android) so it opens like an app.
5. No invite? Ask your site manager to add you using the email address you’ll log in with, or register yourself with that same email.

• Emails come from noreply@mail.site-sign.co.uk. If one lands in junk, mark it “Not junk” or add that address to your contacts so the next ones reach your inbox.
• When documents are sent to you, you get one email about 30 minutes later listing everything sent in that time — not one email per document.
• If you signed in person on your manager’s device, you won’t get an email for that document.
• Reminders: at most 2 a week, and none if you’ve opened SiteSign in the last day.
• You can always see everything waiting for you by logging in — the emails are just a nudge.

1. Open SiteSign and tap the document under “To sign”.
2. Read the whole document — scroll to the end.
3. Tap each highlighted box to fill it in. For a signature, draw with your finger, then tap Done. One signature fills all your signature boxes.
4. On registers (like a toolbox talk sheet), fill in “Your row on the register” — your details go on the next free line.
5. Tick “I have read and understood…”, then tap Sign document and confirm.

Signatures can’t be changed once submitted — that protects everyone’s records. Ask your site manager: they can reset your signature (with a reason, which is logged) so you can sign again.

• Scroll right to the end of the document, then tick “I have read and understood…”.
• Check the list above the button — every box marked as needed must be filled in.
• If text is “too long to fit”, shorten it so it fits the box on the form.
• “Every row has been used” means the form is full — ask your site manager to add rows.

• Every signed PDF you download, export or archive is built by SiteSign’s server and digitally sealed. In Adobe Acrobat Reader, open the Signatures panel to see the seal; Adobe warns if the file is changed afterwards.
• Anyone you send it to — an inspector, main contractor or solicitor — can check it at www.site-sign.co.uk/verify. If it says “Genuine and unchanged”, it’s exactly the file SiteSign issued. The file never leaves their device.
• A copy that has been edited, re-saved, printed to PDF or scanned won’t match — download a fresh copy from SiteSign instead.
• The last page of every copy is a signing certificate with a SiteSign reference number and who signed, when, how and from which device.

• Use Forgotten your password? on the login page. The reset email can take a few minutes — check junk.
• “Email not confirmed” means you need to open the link in your first email (or your invite).
• Logging in, registering and password resets include a quick security check from Cloudflare. Usually you won’t notice it; occasionally you’ll be asked to tick a box. If you see “The security check didn’t go through”, refresh the page and try again.
• Make sure you’re on www.site-sign.co.uk — older links to sitesign-app-eora.netlify.app forward there automatically.
• Still stuck? Contact support below and we’ll sort it.

Data is stored in the UK. Download a copy of your data or delete your login under Account → Your data. Read the full privacy notice.